Fulfilment of customer orders is crucial for successful customer satisfaction assessment.
Your customers depend on you most of all in this area. Elimination of mistakes has top priority and the highest degree of efficiency has to be combined with stringent professionalism. D-PAS offers fulfilment services for both small sample quantities and high mass production volumes.
And if you are interested in outsourcing your supplier management –
D-PAS’ 360° services include a One-Stop-Shop service for your entire BOM management.
We take care of your logistic customer satisfaction
Once the start-of-production (SOP) date is set, careful preparation is required to deliver reliably and on time. Systematic organisation of demand forecasting, consideration of different stock models depending on your customer demands, and related replenishing requests are all key factors in running your mass production and the related logistics efficiently and competently. On-time delivery at lowest return rates are key satisfaction parameters to stay a reliable partner of your customers. D-PAS can take charge of this for you. You can decide whether D-PAS performs this back-end service for all or only selected products and customers. In some cases a selection may be advisable, if you want to explore new markets or intend to scale-up your customer base.
”Customer satisfaction surveys show that delivery quality has the highest impactAngelik MöhrmannOperation Head